What is CLM? Customer Lifecycle Management (CLM) is the process by which your relationship with your customer is carefully managed and nurtured throughout its engagement with your business. The nature of different CLM frameworks vary due to the differences in industry, business and customer segment. Nonetheless, the fundamentals are the same. CLM is about taking…
Existing Customer Lifecycle Management (CLM) methodologies fail to provide businesses with effective tools to successfully manage customer relationships. But if there’s so much material on the subject… why reinvent the wheel? There are a couple problems with existing CLM frameworks that I want to address. — Pitfall 1: Heavy Sales Focus Most customer lifecycle management frameworks…
I recently came back from a weeklong trip to San Francisco with my close friend Chris Benedict. Here are the highlights! — The Plan Our trip had 2 missions. During the day, we’d walk around and explore the popular and hidden sights of San Francisco. At night, we’d catch up with our old friends over dinner…
A little late, but just wanted to share some of the highlights of the first quarter of the year. As a I shared in my previous post, I’m trying out Google’s Objective and Key Results framework for effective goal setting. — Q1 Review Overall Score: 0.76 0.63: Achieve a Health BMI 0.69: Build Clarity of Mind 1.00: Adventure 0.90: Fortify…
I had the opportunity to visit the San Blas Islands of Guna Yala this past Easter weekend with a couple of friends that were in town visiting. Here’s a little bit about my trip to Paradise! — A little bit about San Blas The San Blas Islands are an archipelago on the northeast Caribbean Coast of…
I recently went on a camping trip with some good friends of mine to the Reserva Forestal La Yeguada. It’s basically a lake 4 hours away from Panama City, easily accessible by road and car. Here are some of the highlights of the trip. — Getting there was a mess. Along the main highway; along the…
I had the opportunity to travel to New Orleans during November last year and had a fantastic time. It’s my pleasure to share some of the things that make it such a lively and vibrant town. — Let’s start with the great stuff. The food is delicious. New Orleans’ Louisiana Creole and Cajun cuisine were…
I had the opportunity to travel to Dubai this past winter holiday. I had a great time and wanted to share some of the things I learned while experiencing the arab world. — Let’s start with the positives. Infrastructure is incredible. This is really a first world civil engineering endeavour. Sidewalks are wide. Roads are…
Now that I’ve concluded my 2015: in Review, I’d like to to start the year sharing my plans and goals for 2016 with you. This year, I’m taking on a new approach to goal setting. Instead of making a laundry list of annual tasks, I’ll be using the OKR method used by Google, Intel and other…
It’s that time of the year where we get the opportunity to take a step back, reflect and be thankful for the year we’ve had. 2015 has been a challenging and rewarding year; and it’s my pleasure to share it with you. — 2015 Resolution – In Review: Score: 0.71 Well Done! Pretty good score for a…
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