A mentor of mine shared an interesting piece of advice on managing others. It went: “When managing others, focus on the results that you want done, not how you want the work done.” This piece of advice is useful for a number of reasons: It scopes your focus on tangible, business outcomes. It empowers your…
Project Execution is the effective allocation and coordination of resources to achieve the project objectives. The desired outcome of this phase is the creation and delivery of the project’s product, service, or business result. Read more to learn about effective project execution.
The Project Life Cycle is broken down into 5 phases: Project Initiation Project Planning Project Execution Project Monitoring & Controlling Project Closeout Let’s look at the 2nd phase, Project Planning, in detail.
The Project Life Cycle is broken down into 5 phases: Project Initiation Project Planning Project Execution Project Monitoring & Controlling Project Closeout Let’s look at the first phase, Project Initiation, in detail.
Managing projects is a fundamental competency of any organization or enterprise in. The goal of this Project Management series is to provide you with the fundamentals to effectively manage projects and deliver on unique business objectives.
The last series of posts tried an in-depth perspective to the customer lifecycle process. If there’s anything I want you to take away, it’s this: “Your relationship with your customer is the most important asset you have if you want to grow a sustainable recurring B2B SaaS business.” Organize your team, your processes, and your values around the…
In order to succeed in the long-run you must continuously grow your relationship with your customer. Growth only occurs when both parties increase their investment in each other; i.e. your customer buys more products and services from you and your organizations. Now that your customers are loyal to your brand and advocates of your company’s…
In order to succeed in the long-run you must continuously grow your relationship with your customer. Growth only occurs when both parties increase their investment in each other; i.e. your customer buys more products and services from you and your organizations. The goal of customer advocacy is to empower your customers to become ambassadors for…
In order to succeed in the long-run you must continuously grow your relationship with your customer. Growth only occurs when both parties increase their investment in each other; i.e. your customer buys more products and services from you and your organizations. The first step in growing a customer account is building customer loyalty. Customer loyalty…
The desired outcome of this stage is to ensure that your customer’s objectives are being met, expectations are being managed and that the value delivered is being communicated back to your customers. The fundamental programs your customer support team should have: Business Reviews Escalation Value Reporting Voice of the customer Let’s look at these in detail… Business Reviews…
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